Shipping policy

Shipping Policy

Order Processing
Every order is carefully handled to ensure accuracy and quality. Please allow 1–3 business days for order processing before dispatch.

Orders placed on weekends or public holidays will be processed on the next working business day.

Delivery Time

Our standard delivery timeframe is 5–15 business days, depending on your location.

We work with reliable shipping partners to ensure your order arrives safely and efficiently. Once your order has been dispatched, you will receive an email containing tracking information.

Shipping Fees

We are pleased to offer free shipping on all orders, with no minimum purchase required. Every order is delivered directly to your address at no additional shipping cost.

How to Place an Order

To complete your purchase:

  1. Select your desired product and add it to your cart
  2. Proceed to checkout and verify your shipping details
  3. Choose your preferred secure payment method (SSL-encrypted checkout)
  4. Confirm your order

After completing your purchase, you will receive an order confirmation email.

Delays & Availability

Delivery times may occasionally vary due to peak seasons, customs processing, or unforeseen global shipping delays.

We always aim to deliver as quickly as possible and will keep you informed if any delays occur.

Customer Support

For any questions or assistance, please contact our Customer Support team at:

Email: info@everlyandmaple.com

We are happy to assist you at any time.

Shipping Protection Policy

At Everly & Maple Boutique, we want every order to arrive safely. For extra peace of mind, we offer optional Shipping Protection.

When Shipping Protection is added to your order, you are covered against:

Lost Packages

If your order is lost in transit or does not arrive, we will provide a free replacement after verification.

Damaged Packages

If your order arrives damaged or in poor condition, we will replace the affected items at no additional cost.

How Shipping Protection Works

  • Add Shipping Protection at checkout
  • If an issue occurs, contact us within 7 days of the expected delivery date
  • Provide your order number and supporting proof (photos for damage or tracking details for lost items)
  • Once approved, we will arrange a replacement shipment

What Is Not Covered

Shipping Protection does not cover:

  • Incorrect or incomplete addresses entered by the customer
  • Packages marked as delivered but stolen after delivery
  • Delays caused by customs or carrier processing